I'm an entrepreneur, change maker and design professional based in Helsinki, Finland. I have over ten years of international experience designing products, services and brands in the cross-section of physical and digital environments, from user interfaces to smart objects, and from physical spaces to living services, and everything in between.• Expertise with human-centered design across disciplines — from service design to interaction design, and from product design to design for behaviour and social change.• Passionate about leveraging user needs and customer insights, designing meaningful experiences, building new businesses and driving change.• Vast experience within a variety of environments; ability to work under pressure and highly adaptable to different processes, process structures and deal with a variety of challenges.• Enjoy being part of a team, and working toward a shared goal. Collaborated with diverse and multidisciplinary teams spanning Europe, North America and East Asia.
I am the CEO and Founder of Shop Consulting Ltd. Moreover, I also occassionally teach service design through experiential learning at Haavi Service Design Programme and Aalto University Executive Education.
For any inquiries please feel free to get in contact at the following: +358 40 7780189 or ilari.laitinen [at] gmail.com.
I'll be happy to hear from you!